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Frequently Asked Questions
Frequently Asked Questions
Get answers for commonly asked questions.
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29 articles in this collection
Written by
Maren
Account and Profile
How do I get my TikTok verified?
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Written by
Maren
Updated over a week ago
Can I change my TikTok username after creating my account?
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Written by
Maren
Updated over a week ago
Can I change my email address after creating my account?
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Written by
Maren
Updated over a week ago
My follower count says “zero,” can you update it?
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Written by
Maren
Updated over a week ago
I no longer wish to use Pearpop, How do I close my account?
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Written by
Maren
Updated over a week ago
Challenge Questions
Do I have to follow a specific creative direction when entering a challenge?
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Written by
Maren
Updated over a week ago
When will I get my challenge reward?
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Written by
Maren
Updated over a week ago
Will I be paid upfront for entering challenges?
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Written by
Maren
Updated over a week ago
How will I receive my payment/reward?
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Written by
Maren
Updated over a week ago
Can I buy the views on my entry in order to earn rewards?
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Written by
Maren
Updated over a week ago
Can I enter the challenge from multiple TikTok accounts?
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Written by
Maren
Updated over a week ago
I’m getting a message saying I’m not eligible to enter the challenge. What does that mean?
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Written by
Maren
Updated over a week ago
How loud should the audio be on my challenge submission?
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Written by
Maren
Updated over a week ago
Why do some challenges close and reopen multiple times?
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Written by
Maren
Updated over a week ago
What happened to collabs?
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Written by
Maren
Updated over a week ago
Payment Questions
When can I expect Payment for challenges?
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Written by
Maren
Updated over a week ago
How will I get paid?
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Written by
Maren
Updated over a week ago
How do I sign up for Hyperwallet?
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Written by
Maren
Updated over a week ago
Self-Service Challenge Questions
Can I add to my challenge budget once it has started?
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Written by
Maren
Updated over a week ago
How long do these challenges last?
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Written by
Maren
Updated over a week ago
Do I get a report after the challenge ends?
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Written by
Maren
Updated over a week ago
Can I send in an example video of what I want submissions to look like?
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Written by
Maren
Updated over a week ago
What kind of creative guidelines work best for challenges?
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Written by
Maren
Updated over a week ago
How many videos and views will I be able to get for $X?
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Written by
Maren
Updated over a week ago
How will pearpop deal with videos that don’t meet the requirements?
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Written by
Maren
Updated over a week ago
Will I have someone to oversee the campaign/challenge?
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Written by
Maren
Updated over a week ago
Is there a budget minimum for self-service challenges?
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Written by
Maren
Updated over a week ago
How do I make a self-service challenge?
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Written by
Maren
Updated over a week ago
What is a self-service challenge?
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Written by
Maren
Updated over a week ago